SWD Provider — Support

Need help with the SWD Provider app? We're here for you.

Talk to the Office

For most issues, the fastest path is to message or call the office directly.

Office hours: Monday – Friday, 9:00 AM – 5:00 PM Central

Phone: (713) 789-5437

Email: info@southwestdomestics.org

Address: 13847 Stafford Rd, Stafford, TX 77477

You can also message us right inside the app — tap the Chat tab.

Common questions

I'm a new provider. How do I get started?

Download the app, tap Sign in, and enter your phone number. We'll text you a 6-digit code. Once you're in, the app walks you through a short application: a quick ID photo, your contact info, your work preferences, and references. The whole thing usually takes about 10 minutes.

What does the background check require?

When you submit your application, you authorize us to run a background check through our Consumer Reporting Agency, Checkr, Inc. The check typically takes 2–5 business days. You'll be notified when your profile goes live for families to find.

Why does the app need my location?

Two reasons:

1. Service area: we confirm you're in Texas (our service area)

2. Service verification: once you accept an engagement with a family, the app notes when you arrive and leave the home so we have a record that services were rendered

We never share your location with families or use it for advertising. Full details in our Privacy Policy.

I'm not getting push notifications.

Open iOS Settings → SWD Provider → Notifications and make sure Allow Notifications is on. If they're still not arriving, message the office through the Chat tab.

How do I update my profile, rate, or availability?

Tap the Profile tab. Most fields are editable directly — tap any field to change it. For locked identity fields (name, date of birth), contact the office.

How do I pause or delete my account?

Tap Profile → Settings, then choose:

  • Pause my account to temporarily hide your profile from match searches (you can resume anytime)
  • Delete my account to permanently remove your profile (this cannot be undone)

If you currently have an active engagement, talk to the office first.

I can't see job opportunities.

A few possibilities:

  • Your background check might still be in progress — opportunities show up after it clears
  • Your account might be paused — check Settings
  • No openings in your area right now — we'll send a push notification the moment a new one lands

If you've been signed up for a while and seeing nothing, message the office.

My app crashed or something looks broken.

Sorry about that. Force-quit the app, reopen it, and try again. If it keeps happening, message us through the Chat tab and tell us what you were doing — that helps us track down the bug.

I'm having trouble with the location permission.

iOS needs your permission set to Always Allow for the app to work properly. Open iOS Settings → SWD Provider → Location → choose Always. If you don't see that option, message the office.

I forgot my password.

Good news — there's no password. The app uses your phone number and a fresh 6-digit code each time you sign in.

What if I lose my phone or change numbers?

Call the office at (713) 789-5437. We'll verify your identity and update your phone number on file so you can sign in from your new device.

Still need help?

Message us through the Chat tab in the app, or use the contact info at the top of this page. We typically respond within an hour during business hours.